Privacy Policy

Smart Wise Solutions ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share your personal data when you use our website and services.

1. Who We Are

We provide business and domestic cost-saving solutions, including energy, broadband, card machine, and related utility comparison services. We act as a data controller when collecting and managing your information.

Registered Office: 8 Aberton Court, B23 7FW

Email: smartwisesolutionsltd@gmail.com

Phone: 07424 885247 / 07400 774348

2. Information We Collect

a) Personal Identification Data

Full name, company name (for business clients), email address, telephone number, postal address.

b) Service-Related Data

Utility or energy bill details (when uploaded for comparison), contract expiry dates, usage or consumption data for quotes.

c) Technical Data

IP address, browser type and version, pages visited and browsing behavior (via Google Analytics).

d) Marketing Preferences

Consent to receive promotional emails or newsletters.

3. How We Collect Your Data

Data is collected through:

• Website forms (contact, quote request, bill upload)
• Email communication
• Social-media inquiries or LinkedIn messages
• Phone calls with consultants
• Cookies and analytics tools (Google Analytics, Facebook Pixel etc.)

4. How We Use Your Data

• Responding to inquiries or quote requests — Legitimate interest / Contract
• Comparing prices and providing savings recommendations — Contract
• Forwarding details to approved suppliers for quotations — Legitimate interest
• Improving website performance and user experience — Legitimate interest
• Sending marketing communications (only if consented) — Consent
• Complying with legal or regulatory requirements — Legal obligation

We never sell or rent your personal information to third parties.

5. Sharing Your Data

Data may be shared with:

• Approved suppliers and partners (e.g., energy, broadband, or card-machine providers) for quotation or switching
• Technical service providers (hosting, email, CRM) under strict data-protection agreements
• Regulatory authorities if required by law

All partners must handle data securely and comply with UK GDPR.

6. Data Storage & Retention

Data is stored securely on encrypted servers within the UK or EEA and retained only as long as necessary to deliver services or meet legal obligations. Uploaded bills or documents are deleted within 12 months after review completion.

7. Cookies and Tracking Technologies

Cookies are used to enhance functionality and analyse traffic. Users can manage or disable cookies via browser settings.

8. Your Data Protection Rights

Under UK GDPR, your rights include: access, rectify, erase, restrict processing, data portability, and object to processing. To exercise these, email smartwisesolutionsltd@gmail.com. Response time is 30 days.

9. Marketing Communications

Updates or offers are sent only if you have opted in. Unsubscription is available via a link in emails or by contacting us directly.

10. Data Security

We use SSL encryption, secure servers, and staff training to protect your data from unauthorized access or disclosure.

11. Third-Party Links

Our site may link to external sites. We are not responsible for the privacy practices or content of those websites.

12. International Transfers

If data is processed outside the UK or EEA, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect it.

13. Updates to This Policy

This policy may be updated periodically. The latest version is posted with the effective date above.

14. Contact Us

For questions or requests about your data, contact our Data Protection Officer at:

Address: 8 Aberton Court, B23 7FW

Email: smartwisesolutionsltd@gmail.com

Phone: 07424 885247 / 07400 774348